Posts under category Tesla malfunction

What this alert means:

Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging station is not communicating with the vehicle. This issue could occur because:

  • The charging station is not powered.
  • The control pilot signal between the charging station and the vehicle is interrupted.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

What to do:

Try charging the vehiclewith different charging equipment orat a different charging station.

  • If the vehicle begins charging, the issue was likely with the equipment.
  • If the vehicle still does not charge, the issue may be with the vehicle.

If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible, check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the Wall Connector to confirm that all wires are properly connected and torqued.

If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

What this alert means:

Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging adapter used to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.

An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging adapter, and an electric arc flash can cause serious bodily injury and/or property damage.

What to do:

Follow the steps below to mitigate this risk:

  • Make sure charging is completely stopped.
    1. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
    2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging session.
  • Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
  • Unplug the charging adapter from your vehicle’s charge port.
  • Confirm again that the charging station indicates no active charging session.
  • Unplug the charging adapter from the charge handle.

Use different charging equipment to charge your vehicle. For more information on charging, see Charging Instructions.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

What this alert means:

Autopark has been canceled.

Autopark might have been canceled because:

  • The driver pressed the Cancel button on the touchscreen.
  • The driver moved the steering wheel.
  • The driver pressed the accelerator pedal, pressed the brake pedal, or opened a door.
  • There is a steep slope / grade.
  • There is a weather condition affecting visibility.
  • The curb cannot be detected.
  • A trailer is attached to the vehicle.

What to do:

Park, or finish parking, your vehicle manually. Once you have finished parking, apply the brakes and shift into Park. Your vehicle will otherwise remain free-rolling.

Autopark should be available again during your next drive.

For more information, see GUID-0C763E08-D0B8-4404-8180-1054F635C08C.html#CONCEPT_ODQ_NH5_XR and Limitations and Warnings.

What this alert means:

The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue with the Adaptive Suspension Damping system.

The system cannot provide real-time adjustments to the suspension system to optimize both ride and handling, and as a result your ride may be softer than usual.

What to do:

If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.

This alert is accompanied by a red indicator light on the touchscreen. For more information, see Suspension.

What this alert means:

Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC fast charging / Supercharging should still function as expected.

This may be due to power supply disturbances caused by the external charging equipment or by the electrical power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.

If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.

What to do:

If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating that alert.

Further troubleshooting tips based on equipment type:

  • If using a Mobile Connector, try charging the vehicle with a different wall outlet.
    • If the vehicle starts to charge, the issue was likely with the original wall outlet.
    • If the vehicle still does not charge, the issue may be with the Mobile Connector.
  • If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a separate wall outlet.
    • If the vehicle starts to charge, the issue was likely with the Wall Connector.

If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is recommended that you schedule service.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

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