What this alert means:

The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.

Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has interrupted charging to protect your vehicle and the charging equipment.

This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port, or even an onboard vehicle component.

What to do:

Inspect the charge port and the charge handle for pooled water or unusual levels of moisture. If you find excessive moisture, wait and let both the inside area of the charge port and the exposed portion of the charge handle dry sufficiently before trying again.

Inspect the charge equipment for damage.

  • If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
  • If the cable is in good condition, try charging again with the same Mobile Connector.

If the issue persists and prevents charging, try charging with different charging equipment.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

What this alert means:

The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an inadequate or missing ground connection.

This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall outlet / electrical installation the Mobile Connector is connected to.

What to do:

Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are made to the outlet, before you attempt to plug in the Mobile Connector again.

If you need to charge in the meantime, try charging using a different outlet, at another location, or with another type of charging station.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

What this alert means:

The charge port is unable to detect whether a charge cable is inserted, or the type of charge cable connected.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

What to do:

If this alert appears while a charge cable is connected, determine whether the issue is caused by the charging equipment or the vehicle. Try charging the vehicle using different external charging equipment (including charge cable, charging station, or charging stall).

  • If the vehicle begins charging, the issue was likely with the equipment.
  • If the vehicle still does not charge, the issue may be with the vehicle.

If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.

What this alert means:

Wall Connector hardware issue. Possible issues include:

  1. Contactor not working
  2. Self-test of internal ground fault monitoring circuit failed
  3. Thermal sensor disconnected
  4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

  1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
  2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
  3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.
  4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
  5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.

What to do:

Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:

  1. Only one of the Wall Connectors is set as primary.
  2. All other Wall Connectors linked to the primary unit are set to paired position (position F).

For more information, see the installation guide for your Wall Connector.

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