What this alert means:

Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving. This alert is usually present because your vehicle's high voltage battery charge level has been reduced through normal operation.

Your vehicle will be unable to drive or continue driving until charged.

If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.

If this alert is present when your vehicle is parked, you may be unable to drive.

What to do:

Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.

If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule service at your earliest convenience.

For more information on the high voltage battery, see High Voltage Battery Information.

For more information on charging, see Charging Instructions.BMS_a074

What this alert means:

Input miswired: possibly Line and Neutral are swapped.

What to do:

The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Wall Connector configuration is incomplete.

What to do:

The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective earth connection type.

For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue persists, contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure the power output and grounding connections are properly configured according to the installation guide for the Wall Connector.

For more information, see the installation guide for your Wall Connector.

What this alert means:

One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to accurately sense the charge port door position and the charge port may not operate as expected.

What to do:

Try closing the charge port door and then opening it again.

For more information, see Opening the Charge Port.

For more information on charging, see Charging Instructions.

What this alert means:

The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A andDC Fast Charging / Supercharging will be unavailable.

The charge port light willpulse amber if this alert appears during AC charging and willbe solid amber if this alert appears when attempting to DC Fast Charge / Supercharge.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

What to do:

Try re-inserting the charge cable fully into the charge port inlet.

If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.

If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.

If charging is still limited or the vehicle will not charge at all,make sure the charge port latch manual release cable (located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). For more information on using the charge port manual release, see Manually Releasing Charge Cable.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.