What this alert means:

One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to accurately sense the charge port door position and the charge port may not operate as expected.

What to do:

Try closing the charge port door and then opening it again.

For more information, see Opening the Charge Port.

For more information on charging, see Charging Instructions.

What this alert means:

The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A andDC Fast Charging / Supercharging will be unavailable.

The charge port light willpulse amber if this alert appears during AC charging and willbe solid amber if this alert appears when attempting to DC Fast Charge / Supercharge.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

What to do:

Try re-inserting the charge cable fully into the charge port inlet.

If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.

If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.

If charging is still limited or the vehicle will not charge at all,make sure the charge port latch manual release cable (located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). For more information on using the charge port manual release, see Manually Releasing Charge Cable.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.

What this alert means:

High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too warm, so charging has been slowed to protect the wiring and Wall Connector.

This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.

What to do:

Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide for the Wall Connector.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Your vehicle's charge port detects a charge cable / charge handle is still connected after receiving multiple requests to unlatch the charge cable so it can be disconnected.

This alert may indicate the charge port latch is not releasing the charge cable as expected.

What to do:

If the charge cable cannot be removed from the charge port after multiple attempts to unlatch it, try the manual releasecable in your vehicle’s trunk.

For more information on using the charge port manual release, see Manually Releasing Charge Cable.

If the charge cable still cannot be removed, the charge port latch may be frozen.

To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.

It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.

For more information on charging in cold weather conditions, see Cold Weather Best Practices.

If this alert occurs repeatedly over multiple drives and charging attempts, it is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient opportunity.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

For more information on charging, see Charging Instructions.

What this alert means:

The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:

• Does not detect enough supply voltage from the wall outlet, or
• Detects an unexpected drop in supply voltage from the wall outlet.

What to do:

Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the original wall outlet. Contact an electrician to inspect the building wiring connection to that outlet.

If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.