What this alert means:

Power has been lost during charging. This could result from the charging equipment losing power from the source (for example, a wall outlet) or from an issue with the charging equipment.

What to do:

This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any other displayed alerts that relate to charging issues.

Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.

If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make sure it has not tripped.

Further troubleshooting tips based on equipment type:

If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

What this alert means:

Your vehicle's front motor is unavailable. Power, speed, and acceleration may be reduced as your vehicle uses the rear motor(s) to continue driving.

What to do:

Continue to your destination. Your vehicle is OK to drive.

This alert may be caused by a temporary condition that will be resolved automatically. If this alert clears during your current drive, or is no longer present when you start your next drive, it was likely caused by a temporary condition. No action is required.

This alert may also indicate a condition requiring front motor inspection and service. If this alert persists throughout subsequent drives, it is recommended that you schedule service. Your vehicle is OK to drive in the meantime.

What this alert means:

Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and communicate effectively with some AC charging equipment and power sources.

While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited or unavailable.

What to do:

It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient opportunity.

In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through the map on your vehicle's touchscreen. See Maps and Navigation for more details.

AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is recommended that you make sure your vehicle's charge port can communicate with your Tesla charging product. Try charging with your Gen 2 Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as expected, before relying on it.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.

What this alert means:

Charging cannot begin because the charging station is communicating to your vehicle that either the external charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between the charging station and your vehicle indicates that your vehicle is not allowed to start charging.

This could occur because:

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

What to do:

Check the charging station for any instructions that explain the steps necessary to enable charging. For example, look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might provide guidance. If you cannot enable charging on the current charging station, try charging the vehiclewith different charging equipment or at a different charging station.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.

What this alert means:

Charging has stopped because your vehicle has detected that the connection between the charge port and charge cable has been unexpectedly interrupted.

What to do:

Before disconnecting a charge cable, make sure you first stop charging.

With some external charging equipment, charging may be stopped by pressing the button on the charge handle.

You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.

For more information, see Stopping Charging.