Posts tagged with Tesla error code

What this alert means:

Wall Connector hardware issue. Possible issues include:

  1. Contactor not working
  2. Self-test of internal ground fault monitoring circuit failed
  3. Thermal sensor disconnected
  4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

  1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
  2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
  3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.
  4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
  5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.

What to do:

Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Wall Connector hardware issue. Possible issues include:

  1. Contactor not working
  2. Self-test of internal ground fault monitoring circuit failed
  3. Thermal sensor disconnected
  4. Other hardware component issues

What to do:

An internal issue was detected by the Wall Connector.

  1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
  2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
  3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.
  4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
  5. If the issue persists, the Wall Connector requires service.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Charge current has been reduced because the Mobile Connector has detected a high temperature at the connection between the wall plug adapter and the control box.

What to do:

Make sure the wall plug adapter is fully connected to the Mobile Connector control box.

After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile Connector control box connection for any obstructions or moisture.

It is recommended that any debris / foreign objects be removed. Make sure any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and then connecting to the power source (wall outlet).

Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule service at your convenience.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

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