Posts under category Tesla malfunction

What this alert means:

Cruise Control, including Traffic-Aware Cruise Control,is currently unavailable.

Cruise Control might be unavailable because:

  • The driver canceled the request.
  • The driver unbuckled their seatbelt.
  • The front trunk, trunk, or a door is open.
  • The vehicle is traveling below the Cruise Control minimum speed of 18 mph (30 km/h).
  • There is an environmental condition, such as limited visibility.
  • Valet mode is active.
  • Track mode is active.

What to do:

Take control and drive your vehicle manually.

When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available. If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.

For more information, see Traffic-Aware Cruise Control.

What this alert means:

Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary unit.

What to do:

Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected (unpaired) from this load sharing (circuit breaker sharing) network.

For more information, see the installation guide for your Wall Connector.

What this alert means:

The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.

What to do:

To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the charge cable.

If the charge cable still cannot be removed, the charge port latch may be frozen.

To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.

Informational PurposesAn informational icon, calling your attention
Note
Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your vehicle's touchscreen is not as effective.

It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.

For more information on charging in cold weather conditions, see Cold Weather Best Practices.

If the charge cable still cannot be removed, try the charge port manual releasecable in your vehicle’s trunk.

  1. Make sure your vehicle is not actively charging.
    • On your vehicle touchscreen, access the charging screen.
    • If necessary, press Stop Charging.
  2. Open the rear trunk.
  3. Pull the charge port release cable downwards to unlatch the charge cable.
    • Informational PurposesAn informational icon, calling your attention
      Note
      The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of the trunk interior trim.
  4. Pull the charge cable from the charge port.

For more information on using the charge port manual release, see Manually Releasing Charge Cable.

For more information on charging, see Charging Instructions.

What this alert means:

Charging speed has been reduced or charging has been interrupted due to a condition that affects your vehicle’s ability to charge with AC power. DC fast charging / Supercharging should still function as expected.

The onboard charger in your vehicle has detected power supply disturbances in the electrical power grid. These disturbances interfere with your vehicle's charging process.

Typical causes of these power supply disturbances include:

  • Issues with the building wiring and/or the wall outlet.
  • Issues with the external charging equipment.
  • Other large electric devices, such as washing machines or air conditioning units, that temporarily draw a lot of power or otherwise disturb the electrical power grid.
  • External conditions affecting the electrical power grid.

What to do:

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:

  • Try charging with different wall outlets.
  • Try charging again (disconnect and reconnect to retry) when other large electric devices are not drawing power.
  • Try charging with multiple, different types of charging equipment at different locations.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

What this alert means:

The low voltage battery cannot provide the electrical support necessary to drive or continue driving. Your vehicle is shutting down to preserve energy for essential functions other than driving.

Your vehicle cannot be driven or continue driving while this condition continues.

What to do:

If this alert is present while you are driving, your vehicle needs to come to a stop immediately. It is recommended that you:

  • Pull over safely immediately
  • Use your Mobile App to contact Tesla Roadside Assistance immediately, or seek other roadside assistance if preferred

If you do not pull over safely within a short time, your vehicle may shut down unexpectedly. It is also possible that your vehicle will not restart once parked.

When this alert is present, the electrical system cannot maintain the voltage required to support all vehicle features. Many vehicle functions may no longer work.

It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the Interior.

This alert may be present due to various vehicle conditions. For more information and further recommended actions, check for other active vehicle alerts.

If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle may not drive, may shut down unexpectedly, or may not restart.