What this alert means:

Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is required to restore full performance.

Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate varies, as always, based on location, power source, and charging equipment.

What to do:

Your vehicle is OK to drive.

It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may continue to show further reductions in maximum range and charging performance and may also begin to show reduced power and acceleration when driving.

While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.

For more information on the high voltage battery, see High Voltage Battery Information.

What this alert means:

Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving. This alert is usually present because your vehicle's high voltage battery charge level has been reduced through normal operation.

Your vehicle will be unable to drive or continue driving until charged.

If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.

If this alert is present when your vehicle is parked, you may be unable to drive.

What to do:

Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.

If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule service at your earliest convenience.

For more information on the high voltage battery, see High Voltage Battery Information.

For more information on charging, see Charging Instructions.BMS_a074

What this alert means:

Input miswired: possibly Line and Neutral are swapped.

What to do:

The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.

For more information, see the installation guide for your Wall Connector.

What this alert means:

Wall Connector configuration is incomplete.

What to do:

The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective earth connection type.

For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue persists, contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure the power output and grounding connections are properly configured according to the installation guide for the Wall Connector.

For more information, see the installation guide for your Wall Connector.

What this alert means:

One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to accurately sense the charge port door position and the charge port may not operate as expected.

What to do:

Try closing the charge port door and then opening it again.

For more information, see Opening the Charge Port.

For more information on charging, see Charging Instructions.