Posts under category Tesla malfunction

What this alert means:

One of the charge port door sensors is not communicating properly. The charge port may not recognize the request to open when the charge port door is pressed.

What to do:

You can still use all other usual methods to open the charge port door:

  • Use the vehicle touchscreen.
  • Use the Tesla Mobile App.
  • With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall Connector, Mobile Connector, or Supercharger.
  • Hold and press the trunk button on your key fob.

For more information, see Opening the Charge Port.

What this alert means:

The In-Cabin Radar is currently blocked while all the doors are closed, which prevents it from operating correctly. This blockage is detected when all doors are closed and can occur due to:

  • Objects attached to the headliner above the rear view mirror.
  • Large objects in the cabin near the front of the vehicle.

A blocked In-Cabin Radar can lead to inaccurate readings. This may affect functions such as occupant detection, auto parking brake, and vehicle display status.

What to do:

To resolve this issue, relocate any obstruction away from the In-Cabin Radar. Once the obstruction is cleared, the blockage alert will automatically disappear.

If this alert continues to appear after removing any obstructions, please schedule a service appointment at your earliest convenience.

What this alert means:

Your vehicle's powertrain requires service. Power, speed, and acceleration may be reduced, and your vehicle may need to shut down while driving.

This alert indicates a persistent condition requiring powertrain inspection and service.

Even if this alert clears after the current drive and does not return during subsequent drives, service is required to resolve the powertrain issue your vehicle has detected.

What to do:

It is recommended that you schedule service for your vehicle's powertrain at your earliest opportunity.

Without service, your vehicle may continue to have reduced power, speed, and acceleration, may experience conditions that require it to shut down while driving, or may become unable to drive.

What this alert means:

Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot monitor the wall plug adapter temperature, charge current is automatically reduced to 8A.

What to do:

  1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
  2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
    1. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
    2. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket until it snaps into place.
  3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
  4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully connected to your Mobile Connector).
    1. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
    2. If the alert persists, the issue is likely with your Mobile Connector.

If needed, obtain another wall plug adapter or Mobile Connector.

In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition persists.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

What this alert means:

The low voltage battery is not available and cannot provide electrical support for vehicle features.

It is possible your vehicle will shut down unexpectedly. It is also possible that your vehicle will not restart after the current drive.

You may notice that some nonessential features are not available. This is expected behavior due to your vehicle preserving energy for essential functions.

What to do:

It is recommended that you eliminate or reduce your use of any nonessential features. This can help your vehicle maintain adequate electrical power for essential functions other than driving, until it can be serviced.

If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle may not drive, may shut down unexpectedly, or may not restart.