Quick Tesla Troubleshooting
Enter error codes or keywords to quickly locate problems and get solutions
What this alert means:
Vehicle Hold is currently unavailable due to system constraints. When stopping, use the brake pedal to bring your vehicle to a complete stop and keep your vehicle stationary.
What to do:
Continue to your destination. Your vehicle is OK to drive.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
For more information, see Vehicle Hold.
What this alert means:
The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue with the Adaptive Suspension Damping system.
The system cannot provide real-time adjustments to the suspension system to optimize both ride and handling, and as a result your ride may be softer than usual.
What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
This alert is accompanied by a red indicator light on the instrument panel. For more information, see Air Suspension.
What this alert means:
Your vehicle has detected a condition requiring gearbox fluid inspection.
What to do:
It is recommended that you schedule service.
Your vehicle is OK to drive with this alert present. However, continuing to drive over an extended period of time with this alert present may result in permanent gearbox / powertrain damage.
What this alert means:
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full braking capability in conditions where reduced braking performance is detected by your vehicle.
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong increase in brake pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of the vehicle. This will usually last for a few seconds, depending on road surface and vehicle speed. This is completely normal and does not indicate any issue with your vehicle.
What to do:
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the pedal as this will interrupt the function.
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be displayed for up to 5 seconds afterward.
Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake temperatures after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your brake pads or rotors have worn to the point that normal replacement is needed.
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla service at your convenience for a brake inspection.
For more information, see Hydraulic Fade Compensation.
What this alert means:
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging / Supercharging should still function as expected.
This may be due to power supply disturbances caused by the external charging equipment or by the electrical power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating that alert.
Further troubleshooting tips based on equipment type:
- If using a Mobile Connector, try charging the vehicle with a different wall outlet.
- If the vehicle starts to charge, the issue was likely with the original wall outlet.
- If the vehicle still does not charge, the issue may be with the Mobile Connector.
- If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a separate wall outlet.
- If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source (for example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make sure it has not tripped.
Further troubleshooting tips based on equipment type:
- If using a Mobile Connector, try charging the vehicle with a different wall outlet.
- If the vehicle starts to charge, the issue was likely with the original wall outlet.
- If the vehicle still does not charge, the issue may be with the Mobile Connector.
- If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a separate wall outlet.
- If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
What this alert means:
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC fast charging / Supercharging should still function as expected.
This may be due to power supply disturbances caused by the external charging equipment or by the electrical power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating that alert.
Further troubleshooting tips based on equipment type:
- If using a Mobile Connector, try charging the vehicle with a different wall outlet.
- If the vehicle starts to charge, the issue was likely with the original wall outlet.
- If the vehicle still does not charge, the issue may be with the Mobile Connector.
- If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a separate wall outlet.
- If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
What this alert means:
Charging speed has been reduced or charging has been interrupted due to a condition that affects your vehicle’s ability to charge with AC power. DC fast charging / Supercharging should still function as expected.
The onboard charger in your vehicle has detected power supply disturbances in the electrical power grid. These disturbances interfere with your vehicle's charging process.
Typical causes of these power supply disturbances include:
- Issues with the building wiring and/or the wall outlet.
- Issues with the external charging equipment.
- Other large electric devices, such as washing machines or air conditioning units, that temporarily draw a lot of power or otherwise disturb the electrical power grid.
- External conditions affecting the electrical power grid.
What to do:
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
- Try charging with different wall outlets.
- Try charging again (disconnect and reconnect to retry) when other large electric devices are not drawing power.
- Try charging with multiple, different types of charging equipment at different locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
What this alert means:
Charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast charging / Supercharging should still function as expected.
Your vehicle has requested AC power from the external charging equipment, but the onboard charger does not detect any supply voltage coming from the equipment.
This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the charging equipment from switching power to the vehicle on or off when requested. It could also occur due to another condition affecting the external charging equipment, the power source it is connected to, or your vehicle itself.
What to do:
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
What this alert means:
Charging speed has been reduced because the onboard charger in your vehicle has detected a large voltage drop during charging.
Likely causes of this issue include:
- Problems with the building wiring and/or the wall outlet.
- An extension cord or other wiring that cannot support the requested charge current.
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit while the vehicle is charging.
What to do:
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the electrical installation. They should check the following:
- Any installed charging equipment and its connection to the building wiring.
- The building wiring, including any wall outlet used with a Mobile Connector.
- The electrical connection to the power utility line where it enters the building.
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should be upgraded to support a higher charge current.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.