Quick Tesla Troubleshooting

What this alert means:

Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from charging.

What to do:

Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment. Consult the equipment owner's manual for further troubleshooting instructions.

Try charging the vehicle with different charging equipment or at a different charging station.

• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details. Additional third-party charging stations may also be available in your area to help you pinpoint the issue.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

What this alert means:

Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and communicate effectively with some AC charging equipment and power sources.

While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited or unavailable.

What to do:

It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient opportunity.

In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through the map on your vehicle's touchscreen. See Maps and Navigation for more details.

AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is recommended that you make sure your vehicle's charge port can communicate with your Tesla charging product. Try charging with your Gen 2 Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as expected, before relying on it.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.

What this alert means:

Your vehicle's charge port detects a charge cable / charge handle is still connected after receiving multiple requests to unlatch the charge cable so it can be disconnected.

This alert may indicate the charge port latch is not releasing the charge cable as expected.

What to do:

If the charge cable cannot be removed from the charge port after multiple attempts to unlatch it, try the manual release cable in your vehicle’s trunk.

For more information on using the charge port manual release, see Manually Releasing Charge Cable.

If the charge cable still cannot be removed, the charge port latch may be frozen.

To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.

It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.

For more information on charging in cold weather conditions, see Cold Weather Best Practices.

If this alert occurs repeatedly over multiple drives and charging attempts, it is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient opportunity.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

For more information on charging, see Charging Instructions.

What this alert means:

The motor’s drive inverter reset. You may notice a brief change in the way your vehicle drives or experience a brief shuddering while the motor resets. The event is more noticeable at slow speeds.

Vehicle Hold, the vehicle’s automatic stopping feature, is temporarily unavailable. Be prepared to apply the brake pedal to hold the vehicle when stopped. Other functionality such as traction control may be unavailable.

In most cases, the motor recovers automatically and the alert clears after your next Drive. In the unlikely case that the motor resets 10 times in a short period of time, the vehicle will gracefully power off.

What to do:

Your vehicle is OK to drive. Use caution and apply the brake pedal when stopped because Vehicle Hold and traction control remain off until your next Drive.

What this alert means:

Your vehicle's front motor is unavailable. Power, speed, and acceleration may be reduced as your vehicle uses the rear motor(s) to continue driving.

What to do:

Continue to your destination. Your vehicle is OK to drive.

This alert may be caused by a temporary condition that will be resolved automatically. If this alert clears during your current drive, or is no longer present when you start your next drive, it was likely caused by a temporary condition. No action is required.

This alert may also indicate a condition requiring front motor inspection and service. If this alert persists throughout subsequent drives, it is recommended that you schedule service. Your vehicle is OK to drive in the meantime.

What this alert means:

Your vehicle has automatically shifted into Park (P) because it determined the driver was leaving or no longer present. This is expected vehicle behavior under various circumstances.

Your vehicle will automatically shift into Park if all of these conditions are true:

And at least two of these conditions are true:

What to do:

For more information on automatic shifting into Park, see Shifting.

What this alert means:

Cruise Control, including Traffic-Aware Cruise Control , is currently unavailable.

Cruise Control might be unavailable because:

What to do:

Take control and drive your vehicle manually.

When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available. If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.

For more information, see Traffic-Aware Cruise Control.

What this alert means:

Autopark has been canceled.

Autopark might have been canceled because:

What to do:

Park, or finish parking, your vehicle manually. Once you have finished parking, apply the brakes and shift into Park. Your vehicle will otherwise remain free-rolling.

Autopark should be available again during your next drive.

For more information, see Autopark.

What this alert means:

Autopark has aborted and the Electronic Parking Brake has been applied.

Autopark might have been canceled because:

What to do:

Park, or finish parking, your vehicle manually.

Autopark should be available again during your next drive.

For more information, see Autopark.

What this alert means:

Your vehicle has detected that the rear tires have experienced more wear over time than the front tires, exceeding the recommended difference.

What to do:

It is recommended that the tread depth on all tires be inspected. As your tires wear during normal driving, the rear tires generally wear more quickly than the front tires.​

Tire rotation is important to balance tire wear evenly across all tires. ​

Failure to rotate tires as recommended poses a risk of hydroplaning and losing control of the vehicle on wet roads. Failure to rotate tires also decreases the life of your tires, requiring premature replacement.​

It is recommended that you schedule service via your Tesla Mobile App or with an independent service provider to have your tires rotated when:

Tires may need to be replaced if the rear tread depth is determined to be at an unsafe level and a tire rotation is no longer adequate.

Upon completion of tire inspection and any necessary tire service, update your vehicle’s tire configuration to optimize your vehicle settings to your tires and clear the alert for at least 6,250 miles. For more information, see Tire Care and Maintenance.

It is not recommended that you rely on this alert instead of routine checks of tire tread depth. This alert should only be present when your vehicle estimates the tires are far beyond the recommended service interval.

This alert is calibrated for Tesla tires and is not expected to work with tires of different types or sizes, including combinations of different tire brands or models. It may not display, or may display prematurely, on vehicles using tires not recommended by Tesla. For more information on recommended tires, see Wheels and Tires.