Quick Tesla Troubleshooting

What this alert means:

The Mobile Connector has detected an insufficient ground connection of the used electrical outlet. This does not indicate an issue with your Mobile Connector or vehicle but rather likely points to an issue with the electrical installation the Mobile Connector is connected to.

What to do:

Your electrician should ensure there is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate connections are made to the outlet used to connect the Mobile Connector.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Getting Maximum Range for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

You can also use other charging methods / equipment, including a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Getting Maximum Range for more details. Additional third-party charging stations may also be available in your area.

For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's manual.

What this alert means:

The electrical system cannot maintain the voltage required to support all vehicle features.

If this alert is present while you are driving, it is possible your vehicle will shut down unexpectedly.

If this alert is present when your vehicle is in Park or when it first wakes, it is possible your vehicle may not have adequate electrical power to start driving. A separate vehicle alert may be present to indicate that condition.

What to do:

It is recommended that you eliminate or reduce your use of any non-essential features. This can help your vehicle maintain adequate electrical power for essential functions.

If this alert remains active, schedule service immediately. Without service, your vehicle may shut down unexpectedly or may not restart.

What this alert means:

The low voltage battery is showing degraded performance and needs to be replaced. Until the low voltage battery is replaced, vehicle software updates will not complete.

What to do:

It is recommended that you have the low voltage battery replaced at your earliest convenient opportunity.

You can schedule service via your Tesla Mobile App, or with an independent service provider that offers low voltage battery replacement for your vehicle. Please note that independent service provider options may vary, based on your vehicle configuration and your location.

If the low voltage battery does not have enough electrical power to turn on your vehicle or open the doors, follow the instructions in Jump Starting.

For more information on the battery system, see High Voltage Battery Information.

What this alert means:

The low voltage battery cannot provide the electrical support necessary to drive or continue driving. Your vehicle is shutting down to preserve energy for essential functions other than driving.

Your vehicle cannot be driven or continue driving while this condition continues.

What to do:

If you do not pull over safely within a short time, your vehicle may shut down unexpectedly. It is also possible that your vehicle will not restart once parked.

When this alert is present, the electrical system cannot maintain the voltage required to support all vehicle features. Many vehicle functions may no longer work.

It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the Interior.

This alert may be present due to various vehicle conditions. For more information and further recommended actions, check for other active vehicle alerts.

If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle may not drive, may shut down unexpectedly, or may not restart.

What this alert means:

The electrical system cannot support all vehicle features. Your vehicle is shutting down nonessential features to preserve energy for essential functions.

If you are driving when this alert is present, it is possible your vehicle may shut down unexpectedly. It is also possible that your vehicle will not restart once parked.

Nonessential features may be unavailable, including seat heaters, cabin climate control, and in-vehicle entertainment. This is expected behavior intended to help your vehicle maintain adequate electrical power for essential functions, including the ability to operate headlights, windows and doors, hazard lights, and the front trunk (frunk).

It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the Interior.

What to do:

This alert may be present due to various vehicle conditions. For more information and further recommended actions, check for other active vehicle alerts.

What this alert means:

An abnormally large and sustained power draw while driving or Supercharging / DC Fast Charging has made your vehicle’s electrical system unable to support all features and functions.

Your vehicle will not restart until the electrical system has been serviced.

Cabin climate control and air vent positioning, powered trunk liftgate, and steering column adjustments may be limited or unavailable.

Other features and functions may also unavailable, or their performance may be affected. These include:

• Powered doors
• Powered windows
• Front seat (movement and heating)
• Rear seat heaters
• Side mirror movement

What to do:

It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle will remain unable to restart, and the electrical system will remain unable to support all features and functions.

Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the Interior.

What this alert means:

The low voltage battery is not available and cannot provide electrical support for vehicle features.

It is possible your vehicle will shut down unexpectedly. It is also possible that your vehicle will not restart after the current drive.

You may notice that some nonessential features are not available. This is expected behavior due to your vehicle preserving energy for essential functions.

What to do:

It is recommended that you eliminate or reduce your use of any nonessential features. This can help your vehicle maintain adequate electrical power for essential functions other than driving, until it can be serviced.

If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle may not drive, may shut down unexpectedly, or may not restart.

What this alert means:

The backup power source for the electrical system, the low voltage battery, is not available or cannot provide the voltage required to support all vehicle features.

The primary source of electrical power, the high voltage battery system, will continue to support vehicle functions, even when your vehicle is idle. For more information on the high voltage battery, see High Voltage Battery Information.

You may notice that some nonessential features are not available. This is expected behavior due to your vehicle preserving energy for essential functions.

You may also notice that your vehicle consumes more energy than usual when you are not driving it, or that your vehicle displays a lower projected range than you would normally expect after charging. This is normal vehicle behavior when this alert is present, and it will continue until the backup power source is restored.

There is a chance that an issue affecting the primary power source could cause your vehicle to shut down unexpectedly.

What to do:

It is recommended that you limit or avoid the use of any nonessential features. This can help your vehicle maintain adequate electrical power for essential functions.

It is recommended that you schedule service at your earliest opportunity, so the backup power source for the electrical system can be restored.

What this alert means:

The electrical system cannot provide adequate support to drive or continue driving. Your vehicle is preparing to shut down to preserve energy for essential functions other than driving.

Your vehicle cannot be driven or continue driving while this condition continues.

What to do:

If you do not pull over safely within a short time, your vehicle may shut down unexpectedly. It is also possible that your vehicle will not restart once parked.

It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the Interior.

This alert may be present due to various vehicle conditions. For more information and further recommended actions, check for other active vehicle alerts.

What this alert means:

An abnormally large and sustained power draw has made your vehicle’s electrical system unable to support all features and functions.

While this alert is present, your vehicle is unable to drive and will not restart.

Cabin climate control, powered trunk liftgate, and steering column adjustments may be limited or unavailable. Many features and functions on the left side of your vehicle may be unavailable, or their performance may be affected. These include:

• Powered doors
• Powered windows
• Front seat (movement and heating)
• Rear seat heaters
• Side mirror movement

What to do:

Without service, your vehicle will remain unable to drive, and the electrical system will remain unable to support all features and functions.

Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the Interior.