What this alert means:
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging station is not communicating with the vehicle. This issue could occur because:
- The charging station is not powered.
- The control pilot signal between the charging station and the vehicle is interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
What to do:
Try charging the vehicle with different charging equipment or at a different charging station.
- If the vehicle begins charging, the issue was likely with the equipment.
- If the vehicle still does not charge, the issue may be with the vehicle.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible, check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the Wall Connector to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
What this alert means:
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable (located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). For more information on using the charge port manual release, see Manually Releasing Charge Cable.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions.
What this alert means:
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
What to do:
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on the equipment. For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
If the equipment is not powered, try to restore the external charging equipment’s power source.
- If attempting to charge at a public station and power is unable to be restored, contact the station operator.
- If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
- If the vehicle begins charging, the issue was likely with the equipment.
- If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
What this alert means:
Charging has stopped because your vehicle has detected that the connection between the charge port and charge cable has been unexpectedly interrupted.
What to do:
Before disconnecting a charge cable, make sure you first stop charging.
With some external charging equipment, charging may be stopped by pressing the button on the charge handle.
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.
For more information, see Stopping Charging.
What this alert means:
Your vehicle is unable to charge because it has detected one of the following conditions and has tried to charge too many times without success:
- The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable connected.
- Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot communicate effectively with the external charging equipment.
- Communication between your vehicle and the external charging equipment has been interrupted.
- The external charging equipment has reported an error that prevents your vehicle from charging.
What to do:
When this alert is present, the vehicle will retry charging after some time. If the issues mentioned above are resolved, the vehicle will then resume charging. If you wish to retry charging sooner, disconnect the charge cable from the charge port and reconnect it.
For more information and troubleshooting suggestions, check in your vehicle touchscreen for other recent alerts that involve charging.
What this alert means:
Charging cannot begin because the charging station is communicating to your vehicle that either the external charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between the charging station and your vehicle indicates that your vehicle is not allowed to start charging.
This could occur because:
- The charging station is actively delaying charging. For example, this can happen because the station has a scheduled charging feature activated.
- The charging station requires further activation before the charge session can begin. Some additional authentication may be needed before the station starts charging your vehicle, such as a charging card, a mobile app, or a credit card.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
What to do:
Check the charging station for any instructions that explain the steps necessary to enable charging. For example, look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might provide guidance. If you cannot enable charging on the current charging station, try charging the vehicle with different charging equipment or at a different charging station.
- If the vehicle begins charging, the issue was likely with the equipment.
- If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions.
What this alert means:
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
What to do:
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.
For more information on charging in cold weather conditions, see Cold Weather Best Practices.
If the charge cable still cannot be removed, try the charge port manual release cable in your vehicle’s trunk.
- Make sure your vehicle is not actively charging.
- On your vehicle touchscreen, access the charging screen.
- If necessary, press Stop Charging.
- Open the rear trunk.
- Pull the charge port release cable downwards to unlatch the charge cable.
- NoteThe release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of the trunk interior trim.
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- Pull the charge cable from the charge port.
For more information on using the charge port manual release, see Manually Releasing Charge Cable.
For more information on charging, see Charging Instructions.
What this alert means:
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is detected. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet. If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable (located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). For more information on using the charge port manual release, see Manually Releasing Charge Cable.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not charge at all, the charge port latch may be frozen. To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.
For more information on charging in cold weather conditions, see Cold Weather Best Practices.
If the alert remains present, limited AC charging should still be available.
For more information on charging, see Charging Instructions.
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.