What this alert means:

Charging cannot begin because the charging station is communicating to your vehicle that either the external charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between the charging station and your vehicle indicates that your vehicle is not allowed to start charging.

This could occur because:

  • The charging station is actively delaying charging. For example, this can happen because the station has a scheduled charging feature activated.
  • The charging station requires further activation before the charge session can begin. Some additional authentication may be needed before the station starts charging your vehicle, such as a charging card, a mobile app, or a credit card.

This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with your vehicle that can be resolved by scheduling service.

What to do:

Check the charging station for any instructions that explain the steps necessary to enable charging. For example, look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might provide guidance. If you cannot enable charging on the current charging station, try charging the vehiclewith different charging equipment or at a different charging station.

  • If the vehicle begins charging, the issue was likely with the equipment.
  • If the vehicle still does not charge, the issue may be with the vehicle.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Maps and Navigation for more details.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

For more information on charging, see Charging Instructions.

Tag: Tesla error code

Add a new comment.