What this alert means:

The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.

What to do:

To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the charge cable.

If the charge cable still cannot be removed, the charge port latch may be frozen.

To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.

Informational PurposesAn informational icon, calling your attention
Note
Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your vehicle's touchscreen is not as effective.

It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.

For more information on charging in cold weather conditions, see Cold Weather Best Practices.

If the charge cable still cannot be removed, try the charge port manual releasecable in your vehicle’s trunk.

  1. Make sure your vehicle is not actively charging.
    • On your vehicle touchscreen, access the charging screen.
    • If necessary, press Stop Charging.
  2. Open the rear trunk.
  3. Pull the charge port release cable downwards to unlatch the charge cable.
    • Informational PurposesAn informational icon, calling your attention
      Note
      The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of the trunk interior trim.
  4. Pull the charge cable from the charge port.

For more information on using the charge port manual release, see Manually Releasing Charge Cable.

For more information on charging, see Charging Instructions.

Tag: Tesla error code

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