Tesla CP_a164 Charge handle still detected after unlatch request Use charge port manual release cable if needed

What this alert means:

Your vehicle's charge port detects a charge cable / charge handle is still connected after receiving multiple requests to unlatch the charge cable so it can be disconnected.

This alert may indicate the charge port latch is not releasing the charge cable as expected.

What to do:

If the charge cable cannot be removed from the charge port after multiple attempts to unlatch it, try the manual releasecable in your vehicle’s trunk.

For more information on using the charge port manual release, see Manually Releasing Charge Cable.

If the charge cable still cannot be removed, the charge port latch may be frozen.

To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.

It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen. Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather conditions.

For more information on charging in cold weather conditions, see Cold Weather Best Practices.

If this alert occurs repeatedly over multiple drives and charging attempts, it is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient opportunity.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.

If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.

For more information on charging, see Charging Instructions.