Quick Tesla Troubleshooting
Enter error codes or keywords to quickly locate problems and get solutions
What this alert means:
The Automatic Emergency Braking feature is unavailable for the rest of your current drive. This alert does not specifically indicate any other braking functions or features are unavailable.
This alert may be present for several reasons. Other alerts may be present for conditions that also cause Automatic Emergency Braking to be unavailable.
What to do:
No action is typically required. Automatic Emergency Braking will usually be available again when you start your next drive.
If this alert persists across multiple drives, or occurs with increasing frequency over several drives, it is recommended that you schedule service at your earliest convenience.
For more information, see Collision Avoidance Assist.
What this alert means:
Autopilot features are currently unavailable on your vehicle. Depending on the configuration of your vehicle, Autopilot features that are disabled may include:
- Autosteer
- Traffic-Aware Cruise Control
- Automatic Emergency Braking
- Forward Collision Warning
- Lane Departure Warning
What to do:
This alert can be set for several reasons. Check for additional alerts that indicate the cause of this condition.
Typically, Autopilot features are restored on your next drive. If this alert persists across multiple drives, schedule service at your earliest convenience.
For more information and the full list of Autopilot features, see About Autopilot.
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle is blocked or blinded by external conditions.
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility. Cameras may have limited or no visibility due to:
- Dirt or debris on the camera surface.
- Environmental conditions like rain, fog, snow, or dew.
- Bright sunlight or glare from another light source.
- Low or limited light conditions, including unlit or poorly lit roadways at night.
- Condensation (water droplets or mist) on the camera surface.
- Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that clears up on its own. If the alert does not clear by the end of your drive:
- Inspect and clean the front camera area at the top center of the windshield before your next planned drive.
- Check the camera surface for condensation, dirt, or other debris and attempt to clear any obstruction.
See Cleaning a Camera for more information on clearing dirt or debris from that area of the vehicle.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it quicker by following these steps:
- Pre-condition the cabin with the temperature set to High and A/C turned ON.
- Turn on the front windshield defroster.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully calibrated.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are active. Before these features can be used for the first time, the cameras must complete an initial self-calibration. Occasionally, one or more cameras can become uncalibrated.
What to do:
Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and environmental conditions. For example, driving on a straight road with highly visible lane markings helps the cameras calibrate quicker.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or more, or Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
What this alert means:
One or more of the vehicle cameras has limited visibility, or no visibility at all, due to external conditions. When the cameras on your vehicle cannot provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras may have limited or no visibility due to:
- Dirt or debris on the camera surface.
- Environmental conditions like rain, fog, snow, or dew.
- Bright sunlight or glare from another light source.
- Low or limited light conditions, including unlit or poorly lit roadways at night.
- Condensation (water droplets or mist) on the camera surface.
- Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive. This is often a temporary issue that will be resolved when condensation evaporates, or when a particular environmental condition or feature is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or other debris. For camera locations, see Cameras.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see Cleaning a Camera.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera enclosures for condensation. Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by following these steps:
- Precondition the cabin by turning Climate ON, setting temperature to High, and making sure A/C is ON.
- Turn on the front windshield defroster.
- Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning a Camera.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your vehicle is OK to drive in the meantime.
What this alert means:
A layer of hazy residue has been detected on the windshield, which is causing an obstruction for the camera view. As a result, one or more of the vehicle cameras might have limited visibility.
When the cameras on your vehicle cannot provide accurate visual information, some or all Autopilot features may be limited.
What to do:
Your vehicle is OK to drive. Continue to your destination.
If the alert has not cleared by the time you reach your destination, check the windshield for the following:
- Obstruction caused by dirt, mid, ice, snow, or other environmental factors.
- Obstruction caused by wiper streaks.
If there are no obvious obstructions and the alert appears during your next planned drive, schedule Service at your convenience to have the inside of the windshield camera area cleaned.
To check if your vehicle needs cleaning for the inside of the windshield camera area, review the Maintenance Summary by tapping Controls > Service > Maintenance on your vehicle touchscreen.
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is required to restore full performance.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate varies, as always, based on location, power source, and charging equipment.
What to do:
Your vehicle is OK to drive.
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may continue to show further reductions in maximum range and charging performance and may also begin to show reduced power and acceleration when driving.
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
For more information on the high voltage battery, see High Voltage Battery Information.
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration requests.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate varies, as always, based on location, power source, and charging equipment.
Service is required to restore full performance.
What to do:
Your vehicle is OK to drive.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue to show reduced power, acceleration, range, and charging performance.
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
For more information on the high voltage battery, see High Voltage Battery Information.
What this alert means:
Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving. This alert is usually present because your vehicle's high voltage battery charge level has been reduced through normal operation.
Your vehicle will be unable to drive or continue driving until charged.
If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.
If this alert is present when your vehicle is parked, you may be unable to drive.
What to do:
Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.
If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule service at your earliest convenience.
For more information on the high voltage battery, see High Voltage Battery Information.
For more information on charging, see Charging Instructions.
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery's performance. As a result, maximum charge level and range is reduced. Service is required to restore full performance.
What to do:
- Your vehicle is OK to drive. Your vehicle is able to charge when the state of charge is below 50%. Charging will not start if the State of Charge is already above 50%.
- If this alert persists, schedule service at your earliest convenience. Without service, you may notice further reductions in your vehicle's maximum charge level and range.
For more information on the high voltage battery, see High Voltage Battery Information.